Shipping & Handling

Our main markets are the United States. The time frame of order delivery is divided into two parts:

Ⅰ. Processing time: 1-3 business days

Ⅱ. Shipping time

• USA and Canada: 5 – 21 days
• Oceania: 7 – 21 days
• Europe: 9 – 21 days
• Latin America: 10 – 25 days
• Other countries: 14 – 30 days

We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and custom clearance issues.
Please contact our customer service team if there is any question concerning the time to dispatch.

Order Processing

Unless otherwise notified, all orders will leave our warehouse within 1 to 3 working days. After the product leaves the factory, it usually takes 7 to 14 working days to receive the goods, depending on your alternative location. After the product is shipped, you will immediately receive a tracking number from the shipping company. This will let you know where the goods are and how long it will take.

Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time. For orders with multiple items, the processing time will be based on the item with a longer processing time.

If you have any problems with your order, you can send an email to our service email address for further assistance. Our dedicated customer service team will be in touch with you within 24 hours.

Do you provide tracking information?

Yes, you will receive an email with tracking information after your order is sent. If you still have not received the tracking information within 5 days, please contact us.

My tracking record says “No information is currently available.”
If the tracking information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the updated status of the tracking website.

Taxes & Duties

Please note that our products do not charge any taxes.
*All shipping times do not include customs clearance/customs delays.

Thank you for trusting our business. If you have any questions, please contact our customer service center: service [at] sendgoodcont.com for help with your order.